MARKETS3CINTERACTIVE MARKETS
Financial Services
3Cinteractive® enables financial institutions to improve business processes and customer interactions through the mobile channel. Our secure mobile platform – Switchblade® – integrates with your existing infrastructure to drive efficiency and value in account management, CRM, fraud and security services.
3Ci leverages the power of messaging, mobile web, smartphone apps and voice to create multi-channel mobile applications that allow financial institutions, card issuers, risk and fraud service providers and card/payment networks to provide valuable utilities to their customers.
Financial Services Solutions Include:
Account Management
- Balance and Transfer Alerts
- Transaction History
- ATM/Branch Locator
- Bill Reminders and Payments
- Wire Transfer/ACH Approvals
- Payment and Transfer Confirmations
- Card Lock and Unlock
Fraud Management and Security
- Card Not Present Authentication
- Suspicious Transaction Verification
- Multi-Factor Authentication
- Location-Based Authentication
- Real-Time Card Account Notifications
- Credit Score Alerts
- Credit Account Change Notifications
CRM and Customer Service
- Contact Center Integration
- Customer Service Call Requests
- Frequently Asked Questions
- Mobile Concierge Services
- Customer Surveys and Feedback
Solution Benefits
- Lower cost of fraud communication
- Reduce call center resources
- Reduce customer churn
- Update fraud algorithm faster
and improve accuracy - Immediate transaction validation
- Reduce false positives on fraud
and increase transaction volume - Drive efficiencies by providing
mobile receipts and extending
traditional processes to the mobile
channel - Increase satisfaction and trust by
putting additional account control
in the hands of consumers - Provide value-added services that differentiate your processing services
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