SOLUTIONSFACT SHEET
Download our mobile CRM solutions fact sheet to learn about how we can help your business connect with your customers quickly and cost effectively.
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Mobile CRM
3Ci’s Mobile CRM solutions help you leverage the power of mobile to extend the reach of your current CRM system. Strengthen current relationships, enhance customer experiences, improve customer loyalty programs, attract former customers and reduce marketing costs—all faster and more efficiently than ever before. We can develop mobile strategies and initiatives, or increase the effectiveness of plans already in place. 3Ci mobile CRM solutions work across carriers and devices in many countries and in many languages.
Examples of 3Ci Mobile CRM Solutions
- Contact and Service Center Integration
- Customer Communications
- Customer Retention Processes
- Customer Loyalty Programs
- Customer Surveys and Feedback
Solution Capabilities and Features
- Direct Integration with Back-Office CRM Systems
- Optimization on All Devices and Carriers
- Multi-Channel Mobile Technologies – SMS, mWeb, Smartphone Apps and IVR
- Real-Time and Scheduled Mobile Communications
- Dynamic URL and Mobile Web Page Generation via HTTPS
- Real-Time or Batched Data Feeds
- Complete Privacy and Opt-In/Out Management
- GUI-Based User Workflow and Group/ User Management Controls
- Reporting and Analytics
Case Studies
Enhancing the customer experience.
3Ci helped one of the world's premier theme parks improve its guest experience. 3Ci developed an in-park SMS application that provides visitors with near real-time information on wait times for attractions, the location of character meet-and-greets, park hours and more.
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