Client
3Ci works with the largest provider of highly specialized call management systems to the correctional industry. The client provides a multitude of communications services to approximately 2,600 federal, state, and local correctional facilities.

Problem
The client generates a significant portion of its revenue by completing collect calls to the friends and family of inmates incarcerated in the facilities they serve. Historically, collect calls cannot be completed to mobile phones due to the billing limitations of the wireless carriers. More than 30% of American homeowners no longer have landline home phones, severely limiting an important revenue stream for the company.

Solution
3Ci utilized its TextCollect™ service. This service combines the technology, billing, and information systems necessary to complete collect calls to mobile phones.

Results
As of December 2009, TextCollect is generating more than $3 million per month of new collect calling revenue for our client. This windfall is allowing the company to invest in their infrastructure and pay down debt at a critical time in its history.