3Ci Launches Beta Version of SMS Chat
To better serve enterprise level communications needs, 3Ci has launched its beta version of a SMS based chat platform. The platform will be launched with two pre-selected beta clients and full product rollout is scheduled for the beginning of Q4 2008.
The chat platform was a response to market driven need for direct, one-on-one text based communication with consumers and employees. Customer service based call centers will have the ability to answer common questions for consumers through the ease and immediacy of SMS. This dramatically lowers the time and cost of providing traditional telephone based service for similar inquiries. Additionally, large, enterprise level businesses can more easily communicate in real-time with employees on a one-to-many or one-to-one level without having their message get caught up in easily ignored email inboxes.
Contact 3Ci today to find out more!
- Jeff Michaud
© Copyright 2011 3Cinteractive, LLC. All rights reserved.