Simple Mobile is a mobile virtual network operator (MVNO) that utilizes the T-Mobile network to offer Unlimited Nationwide Talk, Unlimited Global SMS, and Wireless Internet Access (IM, MMS, email, and social networks). Their unique bring-your-own-phone approach allows customers to insert a Simple Mobile SIM card into any of the 180+ approved GSM phones to obtain service.

Business Challenge

As a new wireless service provider, Simple Mobile wanted to take the pain out of the customer experience and make it as “simple” as possible.

Solution

Simple Mobile utilizes 3Cinteractive’s Switchblade® platform for a customized IVR and SMS program to automate marketing messages as well as customer service, allowing its customers to activate new subscriptions and SIM cards, obtain account balances, and add new services to existing plans.

Results

Simple Mobile is the fastest growing MVNO in the United States. Activating wireless service via SMS is a cutting edge technology and allows retailers to set up Simple Mobile service quickly and easily without having their customers endure other traditional and more chaotic methods.

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3Cinteractive helped Interim HealthCare, the nation’s largest healthcare staffing company, improve their communications company-wide. The organization employs more than 75,000 healthcare workers and cares for nearly 50,000 patients a day.

Problem

Interim HealthCare has 300 offices nationwide. Each office relied on person-to-person phone calls and emails to notify healthcare workers of new opportunities. They needed a faster, more efficient way to share these job opportunities with the right candidates.

Solution

We provided a modified version of our Switchblade® mobile enterprise solution that integrated directly with Interim’s current office management system. We then developed a messaging interface that was familiar to staff members, easy to implement, and easy to use.

Results

The solution enabled employers at 300 offices nationwide to instantly reach thousands of nurses for job openings easily and inexpensively. In addition, it established the foundation of a system that can be used to solve additional business communication challenges.