Marsha Forbes, Client Services
Marsha Forbes is a manager in 3Ci’s Client Services Department. With an extensive background in customer service and marketing, Marsha brings her experiences to 3Ci’s client boarding process.
Marsha’s ability to educate the client on technology implementation, timelines, and the program submission process is a critical component of the compliance activities of 3Ci’s Client Services Department. Following her initial meetings with a new client, Marsha is responsible for creating a compliant program brief that is up-to-date with the carriers’ approval guidelines. As part of 3Ci’s Compliance Team, Marsha works closely with Niki Dunbar, Director of Service Operations. Marsha’s meticulous approach and professional grace have contributed to the success of 3Ci.
A native of Birmingham, England, Marsha’s career began in London, at the Halifax Building Society, where she worked as a Customer Service Representative for Mortgage Arrears. She then migrated across the Atlantic, moving to Florida, where she obtained her degree at Stetson University in DeLand (graduating Magna Cum Laude). Since moving to the United States Marsha has worked at the Daytona Beach News Journal, Universal Designs in customer service and international business, and at Vision Media in sales. Prior to coming on board with 3Ci, Marsha was the Marketing Manager for the Sales Empowerment Institute, planning and executing direct response marketing strategies, Internet marketing, copywriting, and publicity.