Effective Date: August 24, 2016
EU-U.S. Privacy Shield
3Cinteractive participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. 3Cinteractive is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
3Cinteractive is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. 3Cinteractive complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, 3Cinteractive is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and/or the U.S. Department of Transportation, as applicable. In certain situations, 3Cinteractive may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
U.S. – Swiss Safe Harbor Framework
3Cinteractive complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. 3Cinteractive has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view 3Cinteractive’s certification, please visit http://www.export.gov/safeharbor.
3Cinteractive is committed to safeguarding the information Users entrust to 3Cinteractive. This Website is not directed at children under thirteen (13) years of age. Accepting party should be at least thirteen (13) years of age.
3Cinteractive may collect various types of personal information including name, address, telephone number, billing information, email address, and other information that, either alone or in combination with other kinds of information, may personally identify Users. 3Cinteractive may collect personal information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information.
Calls are recorded and may be monitored in accordance with company policy and required laws. Except as otherwise set forth herein, 3Cinteractive does not sell or share information with external parties for the purposes of marketing.
Mobile-Specific Information We Collect
Most of the personal information we collect is what you tell us about yourself. For example, certain of our products and services allow you to interact and share personal information and data with others. Except as otherwise set forth herein, you choose what you want to share and how you want to share it.
Sometimes, we record your phone number. We record your phone number when you send it to us; ask us to remember it; or make a call or send a text message or Short Message Service (SMS) to or from 3Cinteractive. If you ask us to remember your phone number, we will associate your phone number with your account identification number based on your device and hardware identification numbers; so if you change your device or hardware, you will have to re-associate this new device or hardware with your account before we can authenticate you.
Most of the other information we collect for mobile, such as your device and hardware identification numbers and device type, the request type, your carrier, your carrier user identification number, the content of your request, and basic usage stats about your device and use of 3Cinteractive’s products and services does not by itself identify you to 3Cinteractive, though it may be unique or consist of or contain information that you consider personal.
If you use location-enabled products and services (or Location-Based Services, also known as LBS), you may be sending us location information. This information may reveal your actual location, such as Global Positioning Satellite (GPS) data, or it may not, such as when you submit a partial address to look at a map of the area.
When you use your mobile browser or enable other data services, we collect your location information. We use that information to provide you with any Location-Based Services that you have requested. We may also use your location information to create aggregate data from which your personal information has been removed or obscured.
We retain location information for no longer than one (1) year. Except as otherwise set forth herein or as legally required, we will not disclose your location information to third parties without your consent. You should carefully review the privacy policies of third parties with whom you have authorized the sharing of your location information, and you should understand the risks involved in disclosing your location information to friends or other people you may not know.
Certain of our products and services allow you to download and/or personalize the content you receive from us. For these products and services, we will record information about your downloads and preferences, along with any information you provide yourself.
For products and services with voice recognition capabilities (such as Interactive Voice Response, or IVR), we collect and store a copy of the voice commands you make to the product or service. To improve processing of your voice commands, we may also continuously record in temporary memory a few seconds of ambient background noise. This recording stays only temporarily on the device and is not sent to 3Cinteractive.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
While not all of the information that we collect from Users is personally identifiable, it may be associated with personal information that Users provide to us through our Website.
How We Use Information
3Cinteractive may also use information for fulfillment of User requests, to contact Users or for reporting purposes. We limit access to your personal information to employees, clients and contractors who we believe need access in order to provide services to you or to do their jobs. You should know that your personal information may be transferred from your home country to employees, clients and contractors in other areas of the world, who may communicate with you regarding your inquiry.
We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our Website reduce the likelihood of security problems to a level appropriate to the type of data involved.
Information Collected for Our Customers
This “Information Collected for Our Customers” section shall apply solely to the extent your information collected by 3Cinteractive is not collected pursuant to the “User Access and Choice” section immediately below.
Except as otherwise set forth herein, the use of information collected through our service shall be limited to the purpose of providing the service for which 3Cinteractive’s clients have engaged us.
3Cinteractive collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. 3Cinteractive works with its clients to help them provide notice to their customers concerning the purpose for which personal information is collected.
We collect information for our clients; if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly. If you are a client and would like to update your account please contact our Customer Support at firstname.lastname@example.org or by telephone or postal mail at the contact information listed below.
3Cinteractive has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to 3Cinteractive’s client (the data controller). If the client requests 3Cinteractive to remove the data, we will respond to their request within a reasonable timeframe.
3Cinteractive will retain and use personal data we process on behalf of our clients for as long as needed to provide services to our client. 3Cinteractive will also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
User Access and Choice
This “User Access and Choice” section shall apply solely to the extent your information collected by 3Cinteractive is not collected pursuant to the “Information Collected for Our Customers” section immediately above.
If your personal information changes, or if you no longer desire our service, you may correct, update, amend or ask to have it removed by emailing our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
We will retain and use your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may sign-up to receive email or newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at info@3C.com.
Disclosure of Information
3Cinteractive may disclose information collected from Users to trusted affiliates, independent contractors, business partners and clients who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors, potential partners and clients.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Additional Privacy Info
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you have questions or concerns about our policies concerning privacy, data collection, data processing or data transmission, please email us at email@example.com or call us at (561) 443-5505 or mail us at 750 Park of Commerce Boulevard, Suite 400, Boca Raton, FL 33487.