Timely Messaging Drives Increased Retention
One of America’s largest retail pharmacy chains turns to 3C to improve customer engagement and drive retention.
Increased Loyalty & Revenue
A nationwide retail pharmacy chains fills millions of prescriptions every day – a significant amount of which are never picked up. Due to the waning effectiveness of other channels, this retailer was looking for innovative ways to address this significant loss by reducing the number of abandoned prescriptions, activating idle customers and increasing prescription refills.
3C integrated our platform with the retailer’s pharmacy management system to automate prescription readiness alerts and the delivery of refill notifications via SMS. Customers also gained the ability to order refills directly from their mobile device through SMS and mobile web applications.
Hundreds of millions of dollars in otherwise unrealized revenue are generated each year due to improved prescription pickup rates and activation of new prescriptions from existing customers. This multi-touch relationship has fostered consistent value, improved the health of customers and increased loyalty for the pharmacy chain.
By texting SMS to 34343 in the demo below, 3C will send you text messages providing information and examples about its products and services. Msg&data rates may apply. You will receive recurring messages in connection with your choice selections.
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